Warranty and Return Policy

What is covered:

Each RACEceiver comes with a warranty against manufacturer’s defects from normal and proper use of the product from the date of purchase as follows:

     2 Year Warranty:

  • Fusion+
  • Legend+

    1 Year Warranty:

  • Element (including the battery)
  • LITEceiver

What is not covered:

   The warranty does not cover:

  1. defects or damage resulting from accident, misuse, abnormal use, improper storage, exposure to liquid, moisture or dirt;
  2. products that have the serial number removed, altered or made illegible;
  3. products that have been taken apart or disassembled;
  4. ordinary wear and tear;
  5. defects or damage resulting to LCD display screen from excessive force or pressure; or
  6. defects or damage resulting from battery corrosion.

RETURN POLICY:             

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. Please mail your package in a prepaid BOX,  to the address below. 

Custom earpieces,earplugs and molds are not returnable.  Sorry we cannot be responsible for damage that occurs during shipping

RACEceiver Returns

Please download and complete the below WARRANTY/REPAIR RETURN FORM and include a copy with your warranty return. For inspection, your product must be returned to.
RACEceiver Returns
872 Main St SW - Suite D2
Gainesville, GA  30501